ScienceLogic SL1

I am an SME in HCL Technologies for the ScienceLogic SL1 monitoring tool and have five ScienceLogic SL1 customers in a shared environment. There was scope to manage the entire 60 customers from HCL Tech, but because the scope is limited and not advanced, many customers opted out for ScienceLogic SL1 as a tool. Scope of use cases - each PowerPack should be tested properly for alerting. With the help of the application team, the DB alerts should be tested. They should consult with the DB team and ask what alerting is required and how relevant it is with the PowerPack that ScienceLogic SL1 offers, and accordingly, this should be enhanced.

We use SL1 predominantly for Event Monitoring and overall health in our different customer environments. One of the business problems that we addressed by using SL1's process monitoring on servers via a custom dashboard, was to identify which application was causing high CPU usage and related processes. We created a custom dashboard that combined all the pieces of the puzzle together in one window, and we could focus our attention on what needed to be done, instead of trying to log onto to each server and see what was causing the problems. Creating dashboards in SL1 is quite easy and when there are issues in any of our customer environments, a dashboard can easily be put together, that highlights certain areas of technology, and this enables us to

ScienceLogic SL1 is used to monitor the health of our devices. We primarily use events to monitor server resources, connectivity issues automation policy to meet our event conditions triggering an automatic action. If conditions are met an email is sent out and a ticket is raised and updated in our SNOW instance. The associated events also update our ticket status. Historically scripts were used to accomplish our monitoring needs. ScienceLogic SL1 has made our process more efficient with it automation.

We use ScienceLogic SL1 in our organization to serve effective monitoring solutions to our external customers. Our customers depend upon us for critical events/alerts related to their IT infrastructure gears and using SL1, we're able to provide them with a proactive monitoring solution that resolves an issue before an impact is noticed by the customer. There are very few monitoring solutions that can cater to a variety of Cloud platforms like Public Cloud (AWS, Azure) and private cloud simultaneously and SL1 addresses this business problem very well. Not only this, the ease with which the SL1 UI Operates is just commendable and pretty fast with zero to no latency. Being a multi-cloud company, it's important that we serve our customers with fanatical support and SL1 helps us achieve that every day.

Monitoring the environment includes Servers, Networks, Cloud, Applications, Storage, Database, and Operating system. Business problems to replace multiple monitoring tools with one solution. Scope of the tool to replace existing monitoring solutions and handling integrations with other monitoring and health check systems. Integrate with the existing ticketing system, and automate actions for resolving the issues.

We do monitor the IT infrastructure resources (Server, Network devices, end points etc.) of different organizations using this monitoring tool. We used it for monitor different performance and configuration details of through this tool.

ScienceLogic SL1 is used as our Primary Monitoring Platform, this system replaced out dating Nimsoft platform. the system is very flexible and can be tweaked to our needs / customer requestes for the most part.

ScienceLogic SL1 is easy to use, its user friendly, however it has many bugs and issues, a lot of performance issues in a lot of times you need to contact support, and its hard to master.
Support is mostly quick and helpfull which makes the things easier and they improve quality aswell by time.
We provide support to customers which then use the science logic to monitor their stuff.

I use ScienceLogic SL1 as our primary source for monitoring as an MSP. The biggest problem we face is it's not as granular as we would like it to be. Using ScienceLogic SL1, we monitor devices across different vendor equipment using SNMP, Nmap, and API.

We are implementing this tool for client IT infrastructure monitoring. We have multiple issues like some parameters are not supported in Palo Alto devices and we can not monitor Panoroma. And in Eventing console will Parent host name for any DB instance. In Meraki Power Pack many make and models are missing so every time we need to add manually. Like that we have many issues.

I use ScienceLogic for monitoring purposes. As a monitoring tool, it is good, but after the recent update of SL, it has some issues as power flow takes time to sync with ServiceNow, and in Prod, it takes time to sync the Alerts, which causes multiple duplicate alerts.

ScienceLogic SL1 is used within our organization as a tool for Infrastructure monitoring.

As an MSP we required to upgrade our tooling to allow us to properly enable monitoring of a customers infrastructure and alert at the correct levels from a device to a business service impact. Without ScienceLogic SL1 we were only ever able to monitor at a device by device basis and not see the entire overall impact a device outage could have on a business service and the business as a whole. We are also extending the usage of this to start automation of some of the more basic events and alerts so that we can attempt auto remediation & resolution on simple recurring issues. ScienceLogic SL1 has also given us the ability to properly look at root causes as we have more data from the various sources and can look at the events that occurred for those high priority issues in greater depth.

We use ScienceLogic SL1 to monitor our client devices, servers, etc. In the future, Scope is good because it helps our client to maintain their servers. Also, It makes it easy with the feature of automation. Due to this no need to manually do everything. By the use of this, we can manage and monitor the events properly.

We use ScienceLogic as a monitoring tool to assist other companies manage and monitor their IT Estate. I personally assist with creating reports, Dynamic Applications, Run Book Automations and integrations into their other systems. I have to assist with custom requests, and mostly focus on their reports and integrations into their other monitoring systems.

ScienceLogic SL1 is used to monitor devices across Datacom and our customers. Enabling alerts to events, ticket creation etc.

It helps to monitor all the infrastructure. Based on the conditions we write it will notify us. If we develop any dynamic applications and any customizations in any of the ScienceLogic SL1 environments we can directly export them and import them into any of the ScienceLogic SL1 environments. It enables proactive issue detection and resolution.

We use it to monitor our on prem and cloud platforms (Azure, AWS). It escalates callouts to our engineers via PagerDuty and then raises a ticket in hornbill for the incident.

Used in our own organisation and deployed on customer estates, It provides a uniform way of computer estate monitoring and capacity and asset management,

SL1 is being used in our organization to manage and support the proactive monitoring of Datacenter devices and applications of the National Railway of Belgium. The scope of SL1 is quite wide as our customer's inventory is spread across 3 huge datacenters (2 on-premise and 1 public cloud). We monitor more than 3000+ servers, 2000+ databases, 200+ Network devices, and 300+ applications. In TCS, we have gone beyond the Out-of-Box monitoring and built our own custom DAs and RBAs to support our customers. The best feature about the tool is its auto-discovery mechanism which has helped us to build an advanced CMDB showing the relationship between hyper-v and VMware host and guest devices and also with underlying databases. Also Sciencelogic has developed several powerpacks with third party tool like ELK, Kubernetes etc which are readily available for use. A few business problems which we have across during implementations were 1. A very limited number of reports and that too very basic and do not comply with industry best practices (like Availability reports do not have a business and not business hour feature and even does not exclude the outages during scheduled maintenance). 2. Every small customization or help required from experts is treated as PS work and PS is very costly. 3. Sciencelogic Support engineers does not support and even does provide any suggestions on issues on customized DA even if the issue is because of the built-in ScienceLogic functions are a lot of internal Dynamic Apps (Like for filesystem, services, processes, availability, etc) where there is no visibility on the logic of how alerts are configured. 4. It is not possible to put only a few metrics (like DB services) in maintenance for a certain period. The entire server has to be put in maintenance mode and due to which even the OS-related alerts get suppressed.

Cognizant is an SI partner and Managed service provider worldwide. We recommend it to our customer for IT service Assurance. Cognizant is an SI partner and Managed service provider worldwide. We recommend it to our customer for IT service Assurance. Cognizant is an SI partner and Managed service provider worldwide. We recommend it to our customer for IT service Assurance.

Mainly used to monitor host and network operations in our environment. <br><br>At present, the main management discussion issues are the adjustment flexibility of PowerPacks and the customization of reports.<br><br>The lack of local support from the vendor, so the different time zones that results few working hours of the support of every tickets.

We use ScienceLogic SL1 to monitor the entire IT Infra. We have a dedicated team who is monitoring the SL effectively and reaches out to concern teams proactively before there is a major impact. This helps us very good to avoid the impact downtime for our customers.

I use ScienceLogic SL1 for network monitoring for different networks, looking at events and logs.

ScienceLogic SL1 is used to monitor the complete infrastructure, including Windows, Linux, AWS, Azure, Network Monitoring, SDWAN Monitoring, Customized reports